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Introduction
LiveChat247 is a US company that was established 2005 and has been providing customer service and contact solutions for businesses.
We also have multiple offices and contact centers that support each other and for redundancy. Our staff are highly skilled and English-speaking professionals that are available on demand. We are here as your partner, readily available whenever you need us.
Our live chat representatives are mostly college degree holders and have gone through various training programs to ensure they provide the best service.
We provide 24×7 coverage, Unlimited click-to-chat links, Unlimited agents, CRM integration, Real-time website and marketing campaign monitoring. Our system is a fully capable chat software developed by our partner and industry leader, WhosOn, which has the following features:
FULL FEATURES:
Proactive Invitation – Our chat system and representative will proactively greet and welcome your visitor and offer assistance.
Multiple Operators – any number of representatives can attend to a single website simultaneously.
Department Specific Chat – can be directed to a specific department such as Billing, Tech Support or Sales.
Transfer Chats Between Operators – this is helpful so the proper or more capable representative can better handle the chat, i.e. Tech Support to Billing, or from representative to a supervisor.
Operator to Operator Chat – representatives can help each other.
Integrated Spell Check – ensures quality and professionalism.
Live Chat Translation – so that our representatives can address every concern of your every customer regardless of nationality or language preference.
Show Visitor and Operator ‘typing’ Status.
Canned Responses – Answers to FAQs’ and company specific greetings or messages can be put in canned response or message.
Push Pages to Visitor – assist the visitor to see the requested page and information.
Custom Logo, Background and Chat Images – put your own company’s logo and chat images or icons.
Visitors Can Optionally Request Chat Transcript Emailed to Them.
Automatic ‘Leave a Message’ Form – An option for the user to send you a message when you’re offline and if you opt to not get the 24×7 coverage.
Fast, Flicker Free, Firewall Friendly, AJAX Based.
Secure Live Chat.
Co-Browse – the visitor and the representative can browse simultaneously the same page.
Pre & Post Chat Surveys – An option that you can ask few questions before or after the chat session.
Skills Based Chat Routing – Visitors can be routed depending on the profile or concern of the visitor.
Geographical Location Tracking – chat operators will know base on the visitor’s IP address the city, state and country.
Full Text Search & Reporting on Chat Transcripts.
Monitor Campaigns and Prospects – You will be able to analyze PPC campaigns and where they were clicked from and also know returning visitors and prospects.
Web Traffic Analyses – Our chat system can automatically send daily and periodic historical traffic report directly to your inbox in PDF or HTML format for your analysis and sound judgement.
iPhone/iPad Chat App – Yes, our chat software also has an app that you or your assigned person will be able to monitor the chats, supervise or takeover a chat even while mobile.
ADVANCED FEATURES:
CRM Integration – information in the transcript will be exported directly to either Salesforce or Microsoft Dynamics CRM. You will have to get your own subscription from Salesforce or Microsoft.
Escalate Chat Sessions to Tickets – For concerns that can’t be resolved by the representative and needs to be escalated and will be tracked until resolution.
Send Files to Visitors While Chatting (PDFs, etc).
Click To Call Back – visitors can opt to provide their telephone number where can they can receive a return call at their preferred time by your internal staff. We also have available outbound phone agents who can do the call-backs for additional fee.
And the results that you can expect when getting LiveChat247 are:
-Real Time Tracking and Proactively Engaging Website Visitor
-Reliable and Round-the-Clock Customer Service and Sales Support
-Provide Customer Satisfaction and Increase Sales
-Saves Time and Reduce Operating Cost
-Timely and Comprehensive Reporting
We also have multiple offices and contact centers that support each other and for redundancy. Our staff are highly skilled and English-speaking professionals that are available on demand. We are here as your partner, readily available whenever you need us.
Our live chat representatives are mostly college degree holders and have gone through various training programs to ensure they provide the best service.
We provide 24×7 coverage, Unlimited click-to-chat links, Unlimited agents, CRM integration, Real-time website and marketing campaign monitoring. Our system is a fully capable chat software developed by our partner and industry leader, WhosOn, which has the following features:
FULL FEATURES:
Proactive Invitation – Our chat system and representative will proactively greet and welcome your visitor and offer assistance.
Multiple Operators – any number of representatives can attend to a single website simultaneously.
Department Specific Chat – can be directed to a specific department such as Billing, Tech Support or Sales.
Transfer Chats Between Operators – this is helpful so the proper or more capable representative can better handle the chat, i.e. Tech Support to Billing, or from representative to a supervisor.
Operator to Operator Chat – representatives can help each other.
Integrated Spell Check – ensures quality and professionalism.
Live Chat Translation – so that our representatives can address every concern of your every customer regardless of nationality or language preference.
Show Visitor and Operator ‘typing’ Status.
Canned Responses – Answers to FAQs’ and company specific greetings or messages can be put in canned response or message.
Push Pages to Visitor – assist the visitor to see the requested page and information.
Custom Logo, Background and Chat Images – put your own company’s logo and chat images or icons.
Visitors Can Optionally Request Chat Transcript Emailed to Them.
Automatic ‘Leave a Message’ Form – An option for the user to send you a message when you’re offline and if you opt to not get the 24×7 coverage.
Fast, Flicker Free, Firewall Friendly, AJAX Based.
Secure Live Chat.
Co-Browse – the visitor and the representative can browse simultaneously the same page.
Pre & Post Chat Surveys – An option that you can ask few questions before or after the chat session.
Skills Based Chat Routing – Visitors can be routed depending on the profile or concern of the visitor.
Geographical Location Tracking – chat operators will know base on the visitor’s IP address the city, state and country.
Full Text Search & Reporting on Chat Transcripts.
Monitor Campaigns and Prospects – You will be able to analyze PPC campaigns and where they were clicked from and also know returning visitors and prospects.
Web Traffic Analyses – Our chat system can automatically send daily and periodic historical traffic report directly to your inbox in PDF or HTML format for your analysis and sound judgement.
iPhone/iPad Chat App – Yes, our chat software also has an app that you or your assigned person will be able to monitor the chats, supervise or takeover a chat even while mobile.
ADVANCED FEATURES:
CRM Integration – information in the transcript will be exported directly to either Salesforce or Microsoft Dynamics CRM. You will have to get your own subscription from Salesforce or Microsoft.
Escalate Chat Sessions to Tickets – For concerns that can’t be resolved by the representative and needs to be escalated and will be tracked until resolution.
Send Files to Visitors While Chatting (PDFs, etc).
Click To Call Back – visitors can opt to provide their telephone number where can they can receive a return call at their preferred time by your internal staff. We also have available outbound phone agents who can do the call-backs for additional fee.
And the results that you can expect when getting LiveChat247 are:
-Real Time Tracking and Proactively Engaging Website Visitor
-Reliable and Round-the-Clock Customer Service and Sales Support
-Provide Customer Satisfaction and Increase Sales
-Saves Time and Reduce Operating Cost
-Timely and Comprehensive Reporting
Contact Info
Address:
604 Creekside Lane
Wallingford
United States
Wallingford
United States
Tel:
1-866-238-6905
Fax:
1-720-294-3895
Website:
http://www.livechat247.net/
Offering
- Customer Service
Hours of operation
| From | To | From | To | From | To | ||
|---|---|---|---|---|---|---|---|
| Monday | Open | ||||||
| Tuesday | Open | ||||||
| Wednesday | Open | ||||||
| Thursday | Open | ||||||
| Friday | Open | ||||||
| Saturday | Open | ||||||
| Sunday | Open | ||||||
Meet Our Team (1)
